Booking and cancellation 


  • Bookings are made on a first come first-served basis.

  • A non-refundable £50 payment is required for a consultation booking. Payment can be made over the phone or by direct bank transfer.

  • A £50 deposit is required for all

  • treatment/consultation bookings. This amount is per treatment not per appointment. Payment can be made online. 

  • Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a deposit payment.

  • Late arrivals may not receive a treatment – Our doctor will always do her best to provide full treatment but cannot keep other clients waiting.

  • If you have paid for a consultation or treatment, please be aware that the outcome of the consultation may be information and advice that you are unsuitable for treatment and you will not be entitled to a refund of your deposit.

  • It is important that you provide all medical history asked of you. SKNDOCTOR will not be held liable for any damage caused as a result of withheld information or failure to follow instructions from the SKNDOCTOR staff.

  • You will receive an appointment reminder by email and text. Please refer to this for your specific appointment time. Please note that the emergency number should be used in emergencies only, for example, urgent aftercare advice if there are any unusual symptoms experienced. The emergency line is not to be used to re-arrange bookings or ask generic questions.

  • For any treatment bookings, you are not permitted to consume excessive alcohol 24 hours before or after your appointment. If you have consumed alcohol you must alert the Doctor as it may not be safe or recommended to proceed.

  • If you are planning to fly medium-long haul after your treatment appointments, please raise this with the booking coordinators so they can check with the Doctor if this is a problem. Post dermal filler treatments, we strongly recommend that you do not travel abroad/far from the clinic for at least 48 hours post-treatment. Please note, If any treatment complications arise our Medical Director will not be able to assist you urgently if this is not adhered to.

     

  • To ensure that we can continue to provide the highest level of service and care for all our clients, our team will take credit or debit card details to secure your appointment.  If you cancel or reschedule at least 48 hours before your appointment you will receive a full refund of your deposit provided. Unfortunately, we are unable to issue deposit refunds for any cancellations/rescheduling later than this. 

  • You will be charged the full amount of the treatment if any cancellations/rescheduling is made less than 12 hours before an appointment. Booking of your appointment confers acceptance of these terms & conditions. This can be done without authorisation if appropriate. 

  • Full payment of services will be requested on completion. In the event of refusal, full payment will be taken without authorisation from the credit or debit card saved on our records. 

  • Please note that any requests for a refund due to: any complications that arise from not following pre/post treatment advice, change of mind, failure to listen to what was discussed during the consultation or agreed to in the consent form  - will not be fulfilled, unless at the discretion of the Medical Director. 

  • Prices of services can change without prior notice.

     

Visiting the Clinic

  • SKNDOCTOR cannot accept responsibility for children in our clinic, we would therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand, however, that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times.

  • Please note that refunds will not be given for any other expenses you may incur such as travel expenses and accommodation (this is not an extensive list). 

  • The clinic can run behind schedule and for this reason, we ask that you do not make plans within 1-hour post-treatment. Our Doctor will take the amount of time necessary to provide comprehensive care and attention to every single patient. Sometimes in complex cases, this can result in clinic delays. If the clinic is running late you will not be entitled to a refund or transfer of your deposit. Please contact the booking coordinator at your earliest convenience to reschedule your appointment if you envisage this being a problem

Orders of Skincare/Prescription Products

  • Products bought in the clinic or on the online shop are non-refundable unless they are faulty. Faulty products will need to be returned to the SKNDOCTOR Clinic for assessment before a refund can be processed. 

  • Due to the prescriptive nature of many of our products, refunds are at the discretion of the Medical Director. 

Complaints  

  • Complaints can be made in writing by emailing info@skndoctor.co.uk 

  • Complaints are not monitored on social media or voicemails. 

  • You will receive acknowledgement of your complaint within 2 days of its receipt.

  • The Executive Assistant to the Medical Director will investigate your complaint which may involve you attending further consultation with a SKNDOCTOR Clinic staff member. If you are not satisfied with the outcome of the initial investigation, The SKNDOCTOR Medical Director will review your case.

  • For any complaints which result in any gestures of goodwill between SKNDOCTOR and the patient or customer, a signed agreement will need to be completed. 

  • The booking coordinators are not able to provide you with clinical advice. They will forward your questions to the Doctors and reply to you accordingly. Your aftercare questions will be answered at the point of your treatment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.

Promotion etc.

  • At times SKNDOCTOR may run promotions for its customers and patients. SKNDOCTOR reserves the right to change any aspect of the promotion without notice.

  • Promotions may have separate terms and conditions applied to them that are not set out here.

  • Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

  • All treatments, products and offers are subject to availability.

Website Terms & Conditions


  • The term ‘SKNDOCTOR’ or ‘us’ or ‘we’ refers to the owner of the website whose registered name and office is The Skin GP (T/A SKNDOCTOR) C/O Ascot Drummond, Devonshire House, Manor Way, Borehamwood, Hertfordshire, England, WD6 1QQ. 

  • Our company registration number is 10353225. The term ‘you’ refers to the user or viewer of our website.

  • The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

    • name and job title

    • contact information including email address

    • demographic information such as postcode, preferences and interests

    • other information relevant to customer surveys and/or offers

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • As part of our ongoing aim to improve our services, we may capture your activity while on the website to review and implement findings. We will not capture and retain any personal details including name, email, address, telephone number or area of interest. 

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales


personal data collection

  • We value your privacy and consider the handling of your personal data a top priority and so you can trust that we do our best to keep your information safe, as we are committed to protecting your personal data. This privacy notice serves as a means by which to explain our online information practices, in order that you may be informed of the choices you have regarding the way in which your information is collected and used.

  • Please note that traffic data is collected on www.skndoctor.co.uk. That means we use traffic log cookies to identify which pages are being used. The IP address used to access the site are logged along with the dates and times of access. This information is only ever used to analyze trends, track which posts and web pages are the most visited and gather broad demographic information for internal use.

  • Please note that IP addresses are not linked to personal identifiable information and that all information is used for statistical purposes only.

Contact forms/Comments

  • Please note that your name and email address are captured upon the completion of our contact form, and may therefore be used for internal marketing purposes. SKNDOCTOR will only contact with information, updates and promotions that are of relevance to you.

  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Embedded content from other websites

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

  • Google Analytics is used to collect, process, and store your data, primarily for the purpose of analyzing trends, to track which posts and web pages are the most visited and gather broad demographic information for internal use; which is kept secure and confidential.  For further information on the Google Analytics privacy policy please click on the following link: privacy policy

Data sharing

  • www.skndoctor.co.uk do not share your information with third party providers. However, with your permission client information may be shared with fellow medical professionals for medical purposes (in exceptional circumstances)

How long we retain your data

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data & rights

  • If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Visitor comments may be checked through an automated spam detection service.

contact information

  • For privacy-specific concerns, please email us at info@skndoctor.co.uk

DATA PROTECTION

  • All our staff have undergone training in data protection. Additionally, we have physical and electronic procedures in place to safeguard any information we collect.