Q: WHAT ARE YOUR OPENING HOURS?
A: Tuesday - Friday : 11am to 9pm and Saturday 11am to 6pm.
Q: Where are you based?
A: 11 Golden Square, Soho, London, W1F 9JB. A short walk from a couple of tube stations including Piccadilly Circus, Leicester Square and Oxford Circus.
Q: How can I book a treatment?
A: By clicking on ‘Book Now’ on the top right corner of the page or in the main menu if you’re visiting the website on your mobile.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards.
We also offer payment plans via PayL8r for purchases above £300.
Q: How much do your treatments cost?
A: The prices for each individual treatment can be found by clicking on ‘Services’ in the main menu and are listed alongside the treatment’s description.
Q: Can I have my treatment at the same time as my consultation?
A: Yes! However this is dependent on availability. So to avoid disappointment, please book a separate treatment slot.
Q: Is my deposit refundable?
A: 100%, as long as you cancel/reschedule at least 48 hours before the appointment.
Q: Can I cancel my appointment?
A: Yes, you can cancel and receive a full refund of your deposit provided this is done at least 48 hours before your appointment. Unfortunately, we are unable to issue refunds for any cancellations made after this.
More information on how to cancel can be found in your SKNDOCTOR booking confirmation e-mail.
Q: How can I reschedule or change my appointment?
A: You can reschedule your appointment provided this is done at least 48 hours prior to the original time and date. If not, we are unable to issue refunds made after this.
More information on how to reschedule can be found in your SKNDOCTOR booking confirmation e-mail.
Don’t be shy, ask away!